Return Policy & Instructions


We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it in, (unworn, unwashed, unironed, unused, with tags attached, and in its original packaging). 

To start a return, click here. 

Please note that returns will need to be done in-store or mailed to the following address:

TBG Uniforms Store US - Returns

5606 Church Avenue

Brooklyn, NY 11203

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and discarded.

Customers must mail out their returns at least 7 days after receiving the return label or risk label cancellation. Items sent back to us outside of the return window will not be accepted and discarded.

Submit a Return Request From Your Account

Click on this link to request a return from your account. 

1. In the email field, enter your email address and then click continue.

2. In your email account, open the email sent from TBG Uniforms Store US and copy the six-digit code included in the email. 

3. Go back to our site and then enter the six-digit verification code.

4. Click the order that you want to request a return for. If your order has more than one item, then select the items you want to return.

5. Select a return reason

6. Click request return

If your return request is approved then you will receive shipping instructions and a return label. After the item is returned and inspected you will receive a refund if approved. Please get in touch if you have questions.

Exceptions/Non-Returnable Items

Items that are worn, washed, ironed, used, with tags detached, and not in its original packaging cannot be returned.

Certain types of items cannot be returned like clearance, final sale, stethoscopes, scrub caps, ties, socks, hosiery, gift cards, custom products (personalized embroidery or heat pressed items).

Please get in touch if you have questions or concerns about your specific item.

Refunds

We do not provide refunds to your original form of payment. All refunds are in the form of store credit. Store credit can be used at any United States store location or online up to 1 year after issuance.

Customers are responsible for all shipping costs. Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on a digital store credit within 15 business days. The cost of return shipping will be deducted from your refund as well. Please remember it can take some time for your item to reach us. If 15 business days have passed since we’ve received your return, please contact us here. If not approved, we will ask for you to send us a return label for your item(s). If a return label is not sent, the item(s) will be discarded.

Reedem Store Credit At Checkout

Log In: Go to checkout and log in to your Shopify customer account using your email (a one-time code will be sent) or Shop Pay.

Locate Credit: Your available store credit balance will appear in the "Store credit" section during checkout.

Apply Credit: Click the option to "Apply store credit" to automatically deduct the amount from your order total.

Pay Remainder: If the credit doesn't cover the full amount, use another payment method for the remaining balance; if the credit is more than the order, the rest carries over. 

Exchanges

We do not offer exchanges through our website only in-store at this time. Simply return your item, and once processed, we’ll issue you a store credit that you can use toward the item you would like instead.

Damages and Issues

Please inspect your order upon reception and contact us within 7 days prior to use if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Rejection

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.