Frequently Asked Questions

You have questions? We have the answers!

General Subscriber Related Questions

  

Q: I no longer wish to receive notifications from TBG Uniforms. How do I get my name removed from your mailing list?
A: To be removed from our mailing list, please call 1-718-922-1600 or send us an email that includes your complete name and the email address you would like us to remove.
 

Q: How do I sign-up to receive promotional emails?

A: Enter your email address in the sign-up box located on the homepage. Once you have entered your email address, you will receive an automatic email to confirm your subscription. If you do not click on the email once you receive it, your subscription will not be activated, and you will not receive any promotional emails.


Q: What is the difference between confirmation emails and promotional emails?
A: Confirmation emails are sent after you place an order to let you know that your order has been received, as well as when your items are being shipped. Promotional emails give you updates on exclusive offers, exclusive online promotions, seasonal sneak previews, and store events. 


General Product Questions


Q: I have a question about a product. Who should I call for assistance?
A: Our friendly guest service team will be happy to find the answers to your questions about fabric, color, style, delivery, size or anything! Please call 1-718-922-1600 or send an email to info@tbguniforms.com


Order Related Questions


Q: If my selection is "backordered", what happens? 

A: Occasionally, a product is more popular than we anticipated and we temporarily run out-of-stock. When that happens, we will immediately notify you via e-mail with the anticipated shipping date. Most items that are backordered are expected to arrive in our fulfillment center within 3 days. We ship all ordered items as they become available, and you will not be charged for the item until it is ready to ship. If you have ordered more than one item and any of those items are on backorder, we will wait to send your entire package unless we receive a request for separate shipments. You are billed only once for shipping and processing at the beginning of your order. 


Q: How do I check the status of my order or contact you if I have a question about my order?

A: If you have any questions about your order, including order status, call us at 1-718-922-1600 or email us at info@tbguniforms.com. Please include your name, address, and ordering information in addition to your question, so that we may assist you as quickly as possible. 


Q: An item I ordered is on backorder and I do not want to wait for it. How can I cancel it?
A: To cancel any backordered item, call us at 1-718-922-1600 or send us an email at info@tbguniforms.com. Include your name, order number, address and ordering information along with the item number you wish to cancel. If the item has not already been shipped, we will cancel it immediately. 

  

Q: Can I ship to a PO Box?
A: You can ship to a PO Box however, any 2nd or next day expedited shipping services require a physical address for delivery. No PO Box will be allowed. If a PO Box is given, your order will be shipped via USPS Priority Mail to arrive in 2 – 3 days.


Q: What do I do if I was shipped the wrong item(s) or my order was damaged in transit?
A: If you were shipped an incorrect item, please call our customer service department at 1-718-922-1600 or email us at info@tbguniforms.com with your order number, name, address and details on the item you ordered and the item you received. If the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return once we receive it in our warehouse.


Personalize Products


Q: Do you offer embroidery?
A: Yes, TBG Uniforms Incorporated has an Item Personalization Department that specializes in hot press and embroidery. All items online which have these options available will be noted on the item page. After selecting the embroidery or hot press option, you will be guided through the step by step process to specify the details of the embroidery or hot press that you want. Embroidery services are provided at an additional charge of $6.99 per logo and Hot Press services are provided at an additional charge of $5.99 per logo. Personalized items require 1-2 additional business days for order processing and 7-14 business days for shipping.


Sizing Questions


Q: What if I do not know my size?
A: If you do not know your size, use our convenient size charts to help make a decision. Simply click on “size and fit chart” for most apparel items. When measuring, keep the tape straight and snug, but not tight. Our size charts show average measurements and corresponding size. Use them as a general rule. TBG Uniforms Incorporated selects uniforms from many top brands, so sizes may vary. Our uniform consultants can help you choose the correct sizes. If you need assistance in finding your size, please call us at 1-718-922-1600.
 

Q: Do you offer Tall, Petite, or Plus Sizes?
A: Yes we do. Many of our scrub tops run from XS to 5XL, and many of our scrub pants come in Petite, Short, and Tall sizes, however it varies by product; please see the product detail page for the available size ranges for the product you are interested in.


Contact Us


Q: How do I contact you with any questions I may have?
A: You can reach us by phone, fax, email or standard mail:
 

By phone: 1-718-922-1600
By fax: 1-718-922-1608
By email: info@tbguniforms.com
By standard mail:
TBG Uniforms Inc.

5606 Church Avenue
Brooklyn, NY 11203


Q: How do I reach the Call Center?
A: Our guest service representatives are available to answer any of your questions 9:30am – 8:30pm EST Monday through Friday at: 1-718-922-1600. Our guest service representatives can also be reached via email at: info@tbguniforms.com. If you would prefer to fax us your question(s) our fax number is: 1-718-922-1608. 


Q: Do you have Retail Stores, and where are they?
A: Yes, we have one location at:

5606 Church Avenue

Brooklyn, NY 11203